‘I am writing to thank you for the highly effective prostatectomy that you carried out in January 2018….it was such a great relief when you were able to fit me in at such short notice and produce such a miraculous transformation with your clever telescope, hot wire and squirts of saline (TURis)….I am pleased to say U am now back to all my former activities and thank you for your kind attention and incredible expertise which has made a tremendous difference to my quality of life.’